FAQ

Some of the most frequently asked questions we have received.

What is your process?

We prefer to meet with each potential client during the initial stages of the planning process to collaborate and discuss your vision on-site. If your event is being held at a venue we have not been to before; we will require an on-site consultation. During this consultation, we can give you an idea of how your site would look after our transformation. We will also take reference photos and make drawings of the location for our planning purposes and then will be able to provide you with a mockup drawing of how we will place lighting and décor in the venue. This consultation also allows us to demonstrate how the lighting would look as well as let you look at fabric samples and décor options. For events within a 60-mile radius of Pittsburgh, this on-site consultation is complimentary. For events located outside the 60-mile radius, there will be a consultation fee of $250.00, which will be credited towards your final balance if you decide to book.

Do you offer standard packages?

We want your event to be as unique as you are! No two events are the same, and because of this, we do not offer packages as some companies do. Our design team will work with you to determine your specific event needs and create a proposal that will be tailored to your vision for your event.

Can we meet to discuss our event?

Yes, we can meet for a no obligation on-site consultation to discuss your event for events within a 60-mile radius. For events located outside the 60-mile radius, there will be a consultation fee of $250.00, which will be credited towards your final balance if you decide to book.

How far in advance should we contact you about our event?

We suggest contacting us as far in advance as possible so that we can accommodate all of your needs promptly. We will try and accommodate any last minute requests to the best of your ability.

Can I get a proposal by phone or email?

While our initial conversation will most likely be via phone or email to gather information about your event, we generally cannot give you a final proposal over the phone or email. We prefer to meet in person with you at your venue to discuss your vision as well as for us to see the site if we have not been there before.

Do you require a signed agreement?

Yes, we do require a signed agreement for all events.

Can I make changes to my proposal or agreement?

During the initial stage of creating your customized proposal, you can make as many changes as needed until your vision and budget requirements are met. Once the proposal becomes a signed agreement, you can add services up to 30 days before your event. We cannot under any circumstances remove services from a signed agreement since the equipment or items required have been ordered or taken out of our inventory and reserved for your event. Because of this, we are unable to provide those services to other clients for the date of your event so even if we no longer provide those services you are still required to pay for them.

How much should we budget?

The best scale to determine your budget for event production is 5-7% of your overall event budget. Our proposals are customized exclusively for your event, so this scale is only a guide. We do prefer you let us know your estimated budget upfront so we can guide you in the right direction.

Do you have a minimum cost?

For wedding and event design, our current minimum is $1,000.

How do I pay for my event?

We utilize a secure online client management system that we can accept all major credit cards and bank transfers electronically. If you are not comfortable using electronic payments, you can mail us a check, but electronically is preferable. For security purposes, we do not accept credit card or checking account information over the phone or through email.

Do you require installment payments for my event?

A non-refundable installment is required to hold your date and the equipment needed for your event. The payment amount is usually a percentage of the total amount due and is required upon signing your contract. The balance due is required no less than four weeks before your event. We can offer various installment payment options such as monthly or quarterly leading up to the day of your event if required.

How far will you travel?

We are willing to travel to any destination your event is being held. For events located outside of a 60-mile radius from Pittsburgh, additional fees may be required.

Who We Are

ILLUME is a full-service lighting and event design company in Pittsburgh. We create atmospheres designed to perfection that leave lasting impressions.

Get In Touch

Ready for the next step? Our team is standing by to discuss your upcoming event! Send us an email or give us a call – we look forward to speaking with you soon!

724.726.4314

hello@illumepgh.com